The Heights - #1 pub in London

The Heights

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Unpretentious


I know this place has bad reviews, but I like it. It's unpretentious, and the staff may be a little laid back, but they're really nice and friendly if you speak to them politely and give them a smile - I've been here several times now and we always get good, courteous service and good food at reasonable prices. I agree that the place could do with a good refurbishing (although if they turned the too-bright lights down it would already help to provide more atmosphere in there and allow you to see outside as well). All in all, I will be returning!

Service Took Ages


We came here just for a drink, and whilst the cocktails we ordered were very good, the service was less than "hot", and took a long long time. Felt like we were gatecrashing rather than being welcome. No follow up, or engagement, and we left. And to add a service charge for £8 cocktails when the service was just to make them and then walk them 10 feet to our table - taking the preverbial. This place could be a winner, but i'd visit, take in the view, and order the cheapest drink possible. Wasted opportunity.

Poorly Trained Staff


It has got a lovely view but the staff are so poorly trained. They smile but are clueless, argumentative and frankly pretty hapless. One meal arrived 25 minutes after all the others and as it was a salad one has to wonder why; a curt "sorry about that" was delivered with the same force as the plate which was banged down on the table. They 'forgot' to give us bread/rolls. The waitress smiled nicely as she informed us that she had written down 3 beefs and one beef and therefore it was us who were wrong in saying that we wanted 2 sirloin and 2 fillets... This is the first restaurant I've been to where I have absolutely refused to pay the service charge, food was average but the experience was awful

Where to go

How to get in touch

Address:

St George's Hotel, W1, London

Phone number:

+44 (0)20-7580 0111

Website:

http://www.saintgeorgeshotel.com


The Heights - Reviews

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Showing 10 out of 14 reviews Pages:1|2 Next

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Review by Abigail
Date: 18/07/2012
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Review by Evan
Date: 18/07/2012
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Review by Brandon
Date: 18/07/2012
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Review by Ashton
Date: 18/07/2012
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Review by Elizabeth
Date: 18/07/2012
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Review by Theo
Date: 18/07/2012
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Review by Maya
Date: 18/07/2012
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Review by Aidan
Date: 18/07/2012
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Review by Rhys
Date: 18/07/2012
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Review by Faith
Date: 18/07/2012

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